Refund Policy

Refund Policy – Wooora

Our Commitment to Customer Satisfaction

At Wooora, your satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy to understand your rights and our obligations.

Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • A request for a refund must be made within 14 days of receiving the product.
  • Proof of purchase (order confirmation email or receipt) is required.

Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, altered, or damaged due to misuse.
  • Items purchased on clearance or during a special promotion (unless defective).
  • Gift cards or downloadable digital products.

Return Process

  1. Initiate a Return:

    • Contact us at support@wooora.com with your order details, reason for return, and photographs of the product (if applicable).

  2. Approval and Shipping:

    • Once your return is approved, we will provide you with the return address and shipping instructions.
    • You are responsible for the cost of return shipping, unless the product is defective or incorrect.

  3. Inspection and Refund:

    • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
    • If approved, your refund will be processed within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account and contact your credit card company. It may take some time for the refund to reflect in your account.
  • If you’ve done all of this and still have not received your refund, please contact us at support@wooora.com.

Contact Us

If you have any questions about our refund policy, feel free to reach out to our customer support team:

Note:

Wooora reserves the right to modify this refund policy at any time. Changes will be updated on this page, so please review it periodically.

Thank you for shopping with Wooora – We value your trust and are committed to ensuring your satisfaction!